SUPPORT

Global Support

Mercury’s Global Support Services (GSS) is a worldwide support organization composed of highly trained technical support engineers and RMA professionals. GSS understands the risks associated with Diminished Manufacturing Supply (DMS). And for our customers, it’s all about buying-down that risk. That’s why we offer a variety of extended support and long-term manufacturing and maintenance options. 

System Support Offerings

Choose from an array of value-added support services designed to help you overcome the many challenges posed by defense acquisition reform. Our system support offerings are categorized into five customer stages: Integration, Installation, Development, Production and Lifecycle. 

System Support Stages 

Long-Term Support Offerings 

In today’s rigid defense budget environment, it’s difficult for prime contractors to build additional products strictly on speculation. With a Longevity of Supply (LOS) agreement, Mercury extends the ability to manufacture a forecasted product after one or many of its parts have reached End of Life (EOL). LOS is a proven way for you to buy-down risk during a product’s life cycle, while simultaneously managing tough Diminished Manufacturing Source (DMS) issues. 

What does a good fit look like 

Mercury also offers a Longevity of Repair (LOR) option in which we extend the ability to repair the listed products for the term of the agreement. In contrast to a more traditional maintenance plan, an LOR agreement features a per-incident repair charge and a significantly lower flat rate. The LOR formula is ideal for prime contractors who anticipate minimal maintenance issues.
 

Get Information