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COVID-19 Information for Customers and Partners

Over the past few weeks, we have remained 100% committed to making trusted, secure technologies profoundly more accessible to our customers and will continue to serve as the provider of secure, mission-critical technologies to our defense partners. Because of Mercury’s drive to operationalize Innovation that Matters, we are able to adapt to ever-evolving risks that define our current social, economic, and geopolitical climate.

We continue to assess and evaluate those risks, remain in continuous communication with our suppliers, and are monitoring our response to the scenario planning we have done to mitigate the impact should our suppliers be adversely impacted by current COVID challenges.

Mercury Considered a Critical Infrastructure Provider

As outlined by the Cybersecurity and Infrastructure Security Agency (CISA), Mercury is considered a critical infrastructure provider and is thus excluded from “stay at home” orders. Earlier this week, and in recognition of the important mission-critical position Mercury occupies at the intersection of high tech and defense, we determined that all of our U.S. sites will remain open, with operationally essential team members returning to those sites and those who are able to continue to work from home doing so.

U.S. residents who work in these critical infrastructure sectors have been asked to continue their work because of their importance to the health and safety of our nation. As such, the work that we are doing in our facilities, as well as those now working from home, are now deemed essential to our nation. We are grateful for our team members who are doing such meaningful work and ensuring that we continue to best serve our colleagues, our customers, and our country.

More information about our response to the Coronavirus pandemic will be posted here as it's made available. Please check back periodically for the latest updates.

Coronavirus FAQ

We have appointed a COVID-19 Rapid Response Team that convenes daily to ensure our strategic and operational decision-making is consistent with our four goals and to chart our way forward during this time of continuously and rapidly changing tensions. Our goals include:

  1. Safety, health and livelihood of employees
  2. Reduce and mitigate financial and operation risk to our company
  3. Continue to deliver on our commitments to customers and stakeholders
  4. Continue the mission-critical work we all do every day to support the ongoing security of our nation, our brave men and women in uniform, and the communities in which we live

Our CEO, Mark Aslett also holds a weekly interactive meeting with all Mercury business leaders.

We are using this microsite to keep our customers informed. We encourage you to check back regularly as the site is constantly updated with new information and resources. We also send important updates via email. If you have not received our previous emails you can sign up to receive future updates.

We have asked all employees who are eligible to work from home to do so (>50% of our employee population). We have also put on hold all travel and all non-critical customer and supplier visits. For those employees that are still coming in to our facilities, we have implemented segregation areas and follow social distancing requirements as outlined by the CDC. All Mercury sites also have various levels of extended and deep cleaning protocols in place.

Our teams have also come up with innovative ways to prevent potential virus spread. Some teams have implemented multiple shifts and others modified the timing of shifts along with staggered break and lunch periods to reduce the potential of cross contamination. In some facilities our teams are working to reconfigure our labs and others are staggering access to labs to improve distancing.

As an added measure to protect the health of our team members, in addition to screening already underway at our Geneva, Switzerland location, as of the week of April 12 we have initiated temperature scanning in West Caldwell, Hudson, Phoenix and Andover.  Testing at all other sites is expected to begin the week May 11th.  We have one-time use thermometers at all our sites and are utilizing 3rd party temperature scanning service providers at select sites.

Based on guidance from the Centers for Disease Control and Prevention (CDC) and other leading COVID-19 research institutions, the Mercury COVID-19 response team has determined all employees and visitors entering a Mercury site must wear a mask at all times while on-site, except as otherwise described within site-specific processes, e.g., when drinking/eating in areas with sufficient social distancing.

To date, we have distributed 25,000 facemasks and 5,300 bandana style masks to our sites, with another 60,000+ on order to arrive in the next few weeks. We have also received 1,000 bottles of hand sanitizer, which are being distributed to sites as needed. We’ll continue to deploy masks and other supplies to sites based on the number of team members working onsite.

Quarantines are meant to restrict the movement of people who may have been exposed to the Coronavirus but haven’t tested positive. The Centers for Disease Control and Prevention (CDC) recommends 14 days to see whether flu-like symptoms develop. Mercury advises self-quarantine:

  • If an employee has traveled outside the U.S.;
  • If an employee has been exposed to someone with the virus; and,
  • If an employee is experiencing symptoms (e.g., fever, cough).

In recognition of the important mission-critical role Mercury plays within the aerospace and defense industry, Mercury senior leadership has confirmed its intent that, subject to state and local orders, all our U.S. sites will remain open.

As outlined by the Cybersecurity and Infrastructure Security Agency (CISA), Mercury is considered a critical infrastructure provider as it operates with the Defense Industrial Base (DIB). Further on March 20, Ellen Lord, the Under Secretary of Defense, Acquisition and Sustainment, issued a memorandum to the DIB in which she identified the DIB as Essential Critical Infrastructure and requested all companies in the DIB to continue normal work schedules, subject to guidance from the CDC and state and local governments. In recognition of the important mission-critical role Mercury plays within the aerospace and defense industry, senior leadership has determined its intent that, subject to state and local orders, all our U.S. sites will remain open. U.S. residents who work in these critical infrastructure sectors have been asked to continue their work because of their importance to the health and safety of our nation. For all our sites that are located in states or municipalities where residents are asked to shelter in place, Mercury will review the relevant order to ensure that its operations are classified as essential services and exempt from the orders. All states that have issued shelter in place orders to date have classified the DIB as essential services. While the Coronavirus has been disruptive to people’s daily lives and safety, it has not changed our nation’s defense priorities, nor the needs of our customers. We will do everything we can to continue our production and supply chain.

For the foreseeable future, we have canceled all visits by foreign visitors to any Mercury site. These efforts are to protect the health and well-being of our team members and families, as well as that of any visitors to Mercury.

Visitors to any Mercury site are to be restricted and subject to approval on a case-by-case basis by business unit, VP, General Manager or Global/Corporate Function Leader. Visitors who are approved will need to answer a few questions upon arrival and before entering a site. Click here for the questionnaire for our Massachusetts, Arizona and Florida sites and here for the questionnaire for all other Mercury locations. We will use alternate means (e.g. Skype) to connect with visitors/customers until further notice.

Yes. All our facilities remain open. There may be times based on business needs that we need people to come back into their facility which will be handled on a case-by-case basis. Employees have been requested to not make their own decisions on whether to come into their facility, as that will need to be approved by their manager.

Despite stock volatility, Mercury continues to be well-positioned. Based on our cash on hand and revolving credit facility, Mercury has an incredible amount of liquidity for a company of our size. As it relates to the Coronavirus, we believe we have the ability to mitigate any disruptions that may occur.

A policy has been created for our U.S. team members. The policy outlines an additional 120 hours of available leave in connection with certain Coronavirus-related situations, including self-quarantines, Mercury office closures and school closures. Team members outside the U.S. are covered by statutorily required leaves under local law. Our global team members have similarly been asked to consult with their local Human Resources Business Partner with questions about leave available in connection with the Coronavirus.

In response to growing concerns and ongoing efforts to safeguard our team members and their families, we have implemented restrictions to international and domestic business travel for ALL employees until further notice.

  • Any Mercury team member who chooses to travel internationally, whether via air, car, train or cruise ship, will be required to self-quarantine for 14 days.
  • If an employee travels domestically on public transportation, whether a plane, train or bus, we are asking that they self-quarantine for 14 days.

While there is increasing pressure on businesses and state governments to reopen economic activity, Mercury is in a fortunate position. Because our business has been able to maintain effective and efficient operations, even with >50% of employees working from home, we have the ability to keep our safeguards in place and continue
social distancing in alignment with guidance from epidemiology experts. While our return to the workplace will likely differ from what other companies and your local communities may be doing, the overall health and well-being of all Mercury team members will guide these decisions. We will not return to the way things were done in the past but, rather, move forward to the “next” way of doing business. We are considering this an opportunity to reimagine how Mercury works in the future and have launched a Return to Workplace task force to design, plan and implement our “next normal” business operations. As this will not roll out all at once, the plan currently includes four phases: Shelter, Bridge, Flex and Accelerate. We are currently in the Shelter phase, and do not plan to begin the Bridge phase until early in our FY21 Q1 (July 2020). It is also important to note that each site’s timeline will be different and the phasing will be in the best interest of the collective safety and livelihood of all Mercury team members.